Customer Service Policy

Marketplace Customer Service Policy

The Built Oregon Marketplace has been developed and maintained by a collection of volunteers. This is a collective and collaborative effort to support Oregon Sellers committed to their craft and community. Thank you for being part of the Built Oregon Marketplace. Together, we're building something special!

Unless otherwise specified by a Seller, the Marketplace offers a 14-day return policy. Buyers are responsible for return shipping cost to Sellers.

On the Built Oregon Marketplace, each seller is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from Seller to Seller shop.

Before purchasing, you may review the Seller's Shop Policy on their Seller Shop under the Policy Tab. 

Specific questions about a shop’s policies are best answered by the Seller. Contact the Seller by clicking their email contact tab on their Seller Shop page. Seller Shop page links are contained within each of the Seller's Product Pages.

Contact the Seller directly for any other problems with your order. If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the Sellers shop’s policies. To request a return, return label, or exchange, contact the Seller through their contact email located on their Seller Shop Page.

Sellers aren’t required to accept a return or exchange unless stated in their shop policies. If the seller is willing to accept returns, be sure to settle on these details in an email message before returning the item:

  • Where you should send it
  • The time frame in which they wish to receive it
  • Who will be responsible for the cost of return shipping, if not written in the shop's policies

The Marketplace offers UPS shipping. Please note that some Sellers may fulfill through their own preferred method that aligns with the shipping timing & assurances.